Romquest Technologies and Alpha Canada Inc. are exclusive Canadian distributors for reputable manufacturers of high quality analyzers and consumables from Germany, USA and Australia:
Are you looking for a new Carbon Sulphur analyzer ?
The Eltra CS-i from Romquest Technologies, is your best-value choice !
Acquisition Price :
- The New generation of Eltra CS-I & CS-d analyzers (replacing the popular CS-800&CS-2000 with autoloaders) are competitively priced
- Romquest’s terms and conditions offer the best value-added benefits
- We have excellent references for analyzers installed over the last 16 years, still working well in busy laboratories, fully supported by our service team
- Our loyal customers run the Eltra analyzers in remote mining locations coast to coast, from Whitehorse to Baker Lake to Marathon to Musquodoboit
Installation, training and warranty :
- We travel to your site to fully commission the analyzer and provide 2 days onsite training for your team
- 2 years complete warranty is included in the purchase price
- Subsequently, we offer free training at our site in Toronto, or online, anytime you need it
Extended warranty :
- Optional 3 years extended warranty available (following the 2 years initial warranty).
Consumables and supplies :
- We carry a complete line of consumables and supplies made by Alpha Resources (USA), that includes a wide range of Certified Reference Materials. We keep a large stock in Toronto, with more than 90% of the orders shipping out the same day.
Operation and Maintenance :
- Based on our service experience, we developed tutorials that help the customers’ lab technicians solve most of the problems themselves, keeping maintenance costs low
- Remote technical assistance, combined with inventory of spare parts on hand, gets your analyzer back up and running, with minimum disruption and downtime
- Preventative maintenance and calibration visits are scheduled by geographic area, to reduce travel costs and provide you excellent technical service at decent prices
Long term service and support :
- We have been Eltra’s exclusive agent and distributor in Canada since 2004
- We offer service options to best suit your needs, especially for remote locations : unlimited free-of-charge email and phone support, remote diagnosis via teamviewer, technical support and advice for remote troubleshooting done by your team
- In-house repair of assemblies (like IR cells and boxes), return within 48 hours
- In-house troubleshooting, repair and upgrades, with short turnaround time and cost-efficient
- We replace only the part that broke down, not the whole assembly, wherever possible
- Free software upgrades over the life of the analyzer
- When you do need a service visit, we will travel to your remote location at a reasonable cost. 365 days a year. No overcharge for emergency visits or holidays.
Urgent support guaranteed with inventory on hand :
- We carry a large inventory of spare parts and service analyzers of every model in Toronto, that guarantees shortest response time for emergency situations :
- We can ship any spare part the-same-day.
- We can ship a complete service analyzer within 2 days.
We do not discontinue our analyzers. We guarantee service, availability and support for the next 15 years. We build our customer’s loyalty the old-fashioned way, by providing competent, dependable and honest technical service, at decent prices, since 2004.
Do you have a short term project ? or need to build up your data, to get necessary approvals ?
We have rental and rent-to-own options for certain models
Do you have an expensive analyzer that was suddenly “discontinued” ?
We can help you to continue operating it, for a few more years