High-quality analyzers and consumables

The Romquest Advantage

Romquest Technologies and Alpha Canada Inc. are exclusive Canadian distributors for reputable manufacturers of high quality analyzers and consumables from Germany, USA and Australia:

Download Booklet

Are you looking for a new Carbon Sulphur analyzer ?

The Eltra CS-i from Romquest Technologies, is your best-value choice !

Acquisition Price :

  • The New generation of Eltra CS-I & CS-d analyzers  (replacing the popular CS-800&CS-2000 with autoloaders) are competitively priced
  • Romquest’s terms and conditions offer the best value-added benefits

References :

  • We have excellent references for analyzers installed over the last 16 years, still working well in busy laboratories, fully supported by our service team
  • Our loyal customers run the Eltra analyzers in remote mining locations coast to coast, from Whitehorse to Baker Lake to Marathon to Musquodoboit

Installation, training and warranty  :

  • We travel to your site to fully commission the analyzer and provide 2 days onsite training for your team
  • 2 years complete warranty is included in the purchase price
  • Subsequently, we offer free training at our site in Toronto, or online, anytime you need it

Extended warranty :

  • Optional 3 years extended warranty available (following the 2 years initial warranty).

Consumables and supplies :

  • We carry a complete line of consumables and supplies made by Alpha Resources (USA), that includes a wide range of Certified Reference Materials. We keep a large stock in Toronto, with more than 90% of the orders shipping out the same day.

Operation and Maintenance :

  • Based on our service experience, we developed tutorials that help the customers’ lab technicians solve most of the problems themselves, keeping maintenance costs low
  • Remote technical assistance, combined with inventory of spare parts on hand, gets your analyzer back up and running, with minimum disruption and downtime 
  • Preventative maintenance and calibration visits are scheduled by geographic area, to reduce travel costs and provide you excellent technical service at decent prices     

Long term service and support :

  • We have been Eltra’s exclusive agent and distributor in Canada since 2004
  • We offer service options to best suit your needs, especially for remote locations : unlimited free-of-charge email and phone support, remote diagnosis via teamviewer, technical support and advice for remote troubleshooting done by your team
  • In-house repair of assemblies (like IR cells and boxes), return within 48 hours
  • In-house troubleshooting, repair and upgrades, with short turnaround time and cost-efficient
  • We replace only the part that broke down, not the whole assembly, wherever possible
  • Free software upgrades over the life of the analyzer
  • When you do need a service visit, we will travel to your remote location at a reasonable cost. 365 days a year. No overcharge for emergency visits or holidays.

Urgent support guaranteed with inventory on hand :

  • We carry a large inventory of spare parts and service analyzers of every model in Toronto, that guarantees shortest response time for emergency situations :
    • We can ship any spare part the-same-day.
    • We can ship a complete service analyzer within 2 days. 

We do not discontinue our analyzers. We guarantee service, availability and support for the next 15 years. We build our customer’s loyalty the old-fashioned way, by providing competent, dependable and honest technical service, at decent prices, since 2004.

Do you have a short term project ? or need to build up your data, to get necessary approvals ?

We have rental and rent-to-own options for certain models

Do you have an expensive analyzer that was suddenly “discontinued” ?

We can help you to continue operating it, for a few more years 

RECENT NEWS

TECHNICAL ARTICLES

At Romquest we know your time is precious, and choosing the right equipment for your application, reliable and cost-efficient over the long term, in your budget range, can be difficult. That’s why we’re investing our time to showcase what our products can do for you! We’re available to chat by phone or Skype, and encourage you to take advantage of personal demonstrations at the Romquest office.

PRODUCT CATEGORIES

Receive regular product updates, get discounts, read blog posts updates, access training sessions